© 2024 Juzmat. Nazuka Auto-Tec Sdn Bhd (647100-T). All Rights Reserved.
FREQUENTLY ASKED QUESTIONS
PRODUCT
AFTER SALES
GENERAL
PRODUCT
WHAT IS JUZMAT EVR CAR MAT (FRONT & REAR)?
Juzmat EVR Car Mat (Front & Rear) is a set of customized car floor carpet that offers a perfect combination of premium quality, style and function for your car. Car boot protection is not included for this front & rear set. Our product is tailor-made with precision to fit the interior platform of different car models. The measurement of Juzmat EVR Car Mat for each car model is measured and designed by our professional team to best protect the car floor board and ensures your safety.
WHAT IS JUZMAT EVR CAR MAT (BOOT)?
Juzmat EVR Car Mat (Boot) is a full set of customized car floor carpet that offers a perfect combination of premium quality, style and function for your car. This complete set package is inclusive of the front & rear seat car mat and car boot mat. The measurement of Juzmat EVR Car Mat for each car model is measured and designed by our professional team to best protect the car floor board and ensures your safety.
WHAT IF MY CAR MODEL IS NOT AVAILABLE?
If your specific car model / year is not available in our existing list, please feel free to contact us to book an appointment. We can assist to make custom measurements and provide a quotation for your specific car model. Please email us at sales@juzmat.com or WhatsApp to +6012 421 6838
DO YOU HAVE READY STOCK FOR IMMEDIATE PURCHASE?
As all our car mats are custom made and vary according to the specific car model / year, please understand that it will be challenging for us to maintain a permanent inventory of ready stock for sale. We sincerely apologize for any inconvenience caused and appreciate your patience and support. We will continually strive to reduce the lead time for every orders.
AFTER SALES
WHAT DOES THE 3 YEARS WARRANTY COVER?
Juzmat is confident to provide our customers with the best quality. We made a promise of 3 years warranty based on manufacturing defect. The warranty does not cover damages due to abuse, wear and tear, and misuse. Please register in our system once you receive the goods and proof of purchase that marks the commencement of your warranty. In the event of a warranty claim, you will be required to send or mail your Juzmat EVR Car Mat back to us so that we can conduct further examination on the affected product. Please check our Warranty page for further information.
WHAT IF MY JUZMAT EVR CAR MAT DOES NOT FIT MY CAR PERFECTLY?
To start off, the car model selection on our website went through a proper research process to reflect the correct car measurement and the car templates have went through proper customization process to ensure the correct fitment. In the event that the fitting is not accurate due to manufacturing issue, please contact us and provide us further details regarding your situation and we will get it sorted out for you with no further charges. We do not accept car modification that deviates from the original car factory built as the reason for wrong fitting. However if you are unsure on the car model selection, kindly contact us to clarify before making the purchase. If you would like to have your customized size, please contact us and we will try our best to meet your requirements. Please email us at sales@juzmat.com or WhatsApp to +6012 421 6838
GENERAL
DO I NEED TO REGISTER AN ACCOUNT TO PLACE AN ORDER?
It is optional to create an account to shop at www.juzmat.com. You may checkout as a guest at your preference.
However, if you do register an account with us, you will be able to enjoy the following benefits:
- Take RM30 off on your first purchase.
- Collect 1000 Juzmat Reward Points right away.
- Be the first to know about our upcoming sales, giveaways and surprises.
- Collect additional Juzmat Reward Points to be redeemed on future purchases.
WHAT CAN I DO IF I CAN’T SIGN INTO MY ACCOUNT OR HAVE AN ISSUE WITH THE SHOPPING CART?
Should you have problems logging into your account or trouble with your shopping cart, you may have to delete your cookies. Please note that if you have items in your shopping cart, please take note of the product name / code as deleting your cookies could clear this history. If you are still having problems, please contact us.
IS IT SAFE TO ORDER ONLINE?
Any personal information given to www.juzmat.com will be protected. Your information will not be disclosed to any third parties. The www.juzmat.com server will secure your personal information with up-to-date firewall and advanced encryption techniques during the ordering process.
WHAT PAYMENT METHODS DO YOU ACCEPT?
There are multiple payment options for you to pay for your order, including major credit cards, direct debit, direct bank transfer and e-wallets etc. Interest-free monthly installment plans by VISA, Atome and GrabPay are also available. All payments are securely processed through eGHL, a reputable online merchant specializing in secure online payment gateways.
